Shipping costs

Delivery with Deutsche Post and DHL

Our preferred retailers are the German Mail (Deutsche Post) and DHL. We will choose the appropriate shipping method by taking into account the product, the amount of the invoice and the country to which it will be delivered. We deliver to the following countries: Germany, all countries of the European Union, to Switzerland, Norway, Liechtenstein and North America.

Exception: clothes will only be delivered to German addresses.

If a surcharge is specified in the product description, it has to be added to the later-mentioned delivery costs.

Orders with download articles only are always free of shipping costs.

Further notice:

• Cash on delivery: A delivery by Nachnahme is carried out by DHL. DHL only delivers to addresses in Germany. Please note that this payment method is more expensive than other payment methods. A special fee of EUR 5 will be charged for cash on delivery, because DHL charges extra fees for this service. In addition to the total sum you have to pay a forwarding fee of EUR 2 directly to the postman.
• Packstation: Delivery to a Packstation in Germany only.
• Shipping costs will only be charged once, regardless of the order quantity whether we are forced to split your order or not.
• Finally, we request to help avoiding unnecessary costs in agreeing upon a suitable shipping method before returning your ordered goods. By no means send the package "unfrei". (not prepaid). Thank you! (In case of inobservance your right of withdrawal will not be restricted.)

Further information about delivery times

Calculating the day of delivery

The period of time for delivery starts at the working day after we have received your payment and ends at the end of the last day of the time period. If the last day of the period of time is a Sunday or a public holiday in the country of destination, the package will be delivered the next working day.

Special information for customers from Switzerland or Liechtenstein

• Taxes:
  The customs duties in Switzerland are generally calculated according to the gross weight (including packaging). The Swiss Customs Administration offers a tool for the calculation of the current customs rates: Tool zur Ermittlung der Zollansätze.
• Value Added Tax (VAT):
  The assessment basis generally comprises the consideration paid for the items in question. This applies also for items purchased online. The invoice or contract of sale forms the basis. All costs up to the destination in Switzerland (e.g. postal forwarding service) as well as import duties (e.g. customs duties) are added to the assessment basis. Since January 1, 2011 until the end of 2017 value added tax amounts to 8% of the assessment basis. A reduced rate of 2.5% applies for certain goods (e.g. foodstuff, books and magazines).
• Taxen:
  In connection with the proceedings of Swiss Post customs clearance special taxes are due. These are mentioned in the receipt.

• costs for money transfer: When you pay within the Single Euro Payments Area SEPA (includes besides the EU member states Switzerland and Liechtenstein as well) preferably use a SEPA bank transfer. If you choose EUR as base currency, you at most have to pay the fees for a domestic bank transfer. When you choose CHF as currency or another way of a foreign bank transfer there may occur high bank fees, charges are for your account.

Please find further information about SEPA here.

For deliveries to Switzerland, we recommend that you use the service of MeinEinkauf.ch. All customs formalities and the delivery to your door will then be taken over by MeinEinkauf.ch for a small fee. To do this, it is best to register with MeinEinkauf.ch before you sign up.