VAT refund for export to a non-EU country
If you have your residence in a non-EU country and would like to export the goods ordered from us yourself, we will refund the value-added tax paid under certain conditions.
Prerequisites
- The net order value without shipping costs and German value added tax is at least 150.00 EUR (per invoice, no cumulation).
- You are a consumer, i.e. not a commercial customer.
- The billing address is located in a non-EU country. You should use the address that is entered as the address of residence in the passport or other border crossing documents when exporting.
- The delivery will be made to a german delivery address.
- compliance with the legal time limit: the goods must be exported within three months after purchase.
Flow
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At the border customs office, the customs office confirms by means of an official stamp, indicating place and date.
- the clearance of goods presented for export and listed on the invoice
- that the name, address, number of the passport or other document authorising the crossing of the border correspond to the information on the invoice -
For a refund, please return the original invoice with the customs stamp to us. We will keep the received invoice as well as the certificates for our records.
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The original invoice will be cancelled and a new, VAT-free invoice will be created, which we will gladly send you by email.
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The refund of the payment amount will be made using the original payment method. We do not accept any fees that may be incurred, e.g. fees charged by foreign banks.